Prezzee eGift Card Terms of Sale

Last Updated: 11/26/24

In your purchase of eGift Cards and/or Prezzee Smart eGift Cards from Prezzee, you agree to be bound by the Terms of Sale (“Terms”) effective at the time of your purchase including our Privacy Policy and Terms of Service which are incorporated in these Terms by reference. Should you not agree to all of these Terms, do not make any purchases from Prezzee or utilize our Services. Prezzee, Inc. (“Prezzee,” “we” or “us”) enables access to your mobile application (“Prezzee App”) and our website (“Prezzee Site”) where a user can buy, send, redeem, manage and store eGift Cards and Prezzee Smart eGift Cards and receive other services or offers from time to time as determined solely by Prezzee (collectively the “Services”). 

Your purchase through our website or the Prezzee App is governed by these Terms. We reserve the right to change or modify these Terms at any time at our sole discretion. Should we make changes to these Terms, notice may be provided through sending you a notification, providing notice through the Services, or by updating the “Last Updated” date at the top of these Terms. Review these Terms each time you make a purchase from Prezzee, to ensure that you understand the Terms applicable to your purchase.

Should you have any enquiries relating to these Terms, please contact us at USAhelp@prezzee.com. 

1. Availability and Pricing 

1.1   A variety of non-reloadable eGift Cards from over hundreds of top US brands are offered for purchase through our Services. All eGift Cards are subject to availability and we reserve the right to impose quantity limits on any order, reject all or any part of an order and to discontinue products without notice, even if you have already placed an order. All prices are subject to change without notice. And the price charged will be the price set out on the Service at the time of your order. The minimum price of an eGift Card sold via Prezzee is $5.00 and the maximum price is $500.00 (subject to each Retailer’s minimum and maximum limits). If you purchase multiple eGift Cards on a single day, the total amount that you purchase on all the cards cannot exceed $10,000. eGift Cards purchased through Prezzee are available for use within the United States and may be available for use in or sending to recipients in other countries. Please consult the Prezzee eGift Card wall via the Service and each Retailer’s (as defined below) terms and conditions for the use of eGift Cards outside of the United States are displayed. The eGift Card you select is subject to the Retailer’s own separate terms and conditions in addition to these Terms.

2. eGift Cards

2.1   From time to time we may offer other special promotions intended to provide you an incentive to purchase eGift Cards and/or to encourage you to get others to do so. The applicable rules will be posted on the Prezzee Site in or near the description of each such promotion. We reserve the right to interpret these rules in our sole discretion and to cancel any promotions without notice.

The expiration date for an eGift Card, if one applies, is displayed on the back of the eGift Card in your Prezzee Wallet or in the Retailer's own terms and conditions. Please refer to the expiration date to ensure you redeem your eGift Card in the allocated time frame.

2.2   Prezzee is not responsible for eGift Cards that are not redeemed before the expiration date.

2.3   Unless otherwise required by law, eGift Cards are not redeemable for cash. 

2.4   Each eGift Card purchased by you will be listed as a separate eGift Card in your Prezzee Wallet. By way of reference, in the event you purchase two eGift Cards from the same retailer, your Prezzee Wallet will reflect two separate eGift Cards, as opposed to one eGift Card. Prezzee may, in its sole discretion and under guidance by relevant laws, from time to time implement a limit on the value of eGift Cards that may be stored in the Prezzee Wallet at any one time.

2.5   Prezzee will not replace your eGift Card if it is lost, stolen or used without permission or authorization. Please safeguard your eGift Card

3. Redeeming Gift Cards

3.1   In order to redeem a Gift Card, you will need to register an account. When an account is created, your email address and phone number must be provided. Further information is available under ‘Your Prezzee Account’ in the Terms of Service.

4. Retailer Terms and Liability

4.1   eGift Cards that you purchase through our Services are issued by participating third-party retailers (“Retailers”). Your purchase of each eGift Card is governed by certain terms and conditions established by the issuing Retailer in addition to these Terms. Retailers may set expiration dates for eGift Cards in addition to other restrictions and requirements. Please review all applicable Retailers’ terms and conditions prior to the purchase of any eGift Card. If you have questions relating to the applicable Retailer terms, please contact the issuing Retailer. As the issuers of eGift Cards, Retailers (and not Prezzee) are fully responsible for all aspects of their eGift Card programs. Retailers are responsible for all liabilities and costs suffered by you or any other party caused –

4.2   directly or indirectly – by the Retailer or their products or services. We have no obligation to resolve any dispute between you and any Retailer. Prezzee endeavors to work with reputable Retailers, however Prezzee holds no liability for the sale of products or services provided to you by a Retailer. In purchasing an eGift Card from an issuing Retailer, you waive and release Prezzee and its subsidiaries, affiliates, partners, officers, directors, employees and agents from any liabilities arising from or related to any act or omission of a Retailer. Following the purchase of an eGift Card, Prezzee shall not be responsible or liable to you in the event a Retailer discontinues its eGift Cards or is unable to or refuses to redeem your eGift Card (including for reasons of their insolvency, external administration or forced closure).

5. Recommended Retailer eGift Cards

5.1   A Recommended Retailer eGift Card allows the purchaser to recommend a particular Retailer eGift Card to their recipient, and the recipient the opportunity to either have the Recommended Retailer eGift Card issued to them (if available on the Service at that time) or swap it for a different Retailer eGift Card of their choice of equal value (available on the Service at that time).

5.2   If a Gift Card is Recommended Retailer eGift Card, it will display the brand of the recommended Retailer and the product purchase page will include a notice that says “more choice, more joy! Your giftee will be able to choose where to spend their gift”.

5.3   Recommended Retailer eGift Cards are issued by Prezzee at the time of purchase (and not by the Retailer that has been recommended to the recipient).

5.4   The Recommended Retailer eGift Card does not expire, and during this period it can be exchanged by the recipient for a Gift Card issued by the displayed Retailer (if available on the Service at that time) or for another participating Retailer Gift Card available on the Service of equal value.

5.5   To confirm that you wish to convert your Recommended Retailer eGift Card into a Gift Card issued by the displayed Retailer, select “keep this card” in your Prezzee wallet. To swap your Recommended Retailer eGift Card to another brand, select “swap for another brand”. If the Retailer displayed on the Recommended Retailer eGift Card is no longer available on the Service, you can swap it to another participating Retailer Gift Card of equal value available on the Service.

5.6   Once you have confirmed your Gift Card selection and a Retailer Gift Card has been issued, this selection cannot be reversed or refunded except as required by law. The Retailer Gift Card may have an expiration date (displayed in the Prezzee wallet) and the terms and conditions of the selected Retailer Gift Card will apply.

5.7   For the avoidance of doubt, Retailer eGift Cards that offer a special promotion will not have the swap functionality and are not Recommended Retailer eGift Cards.

5.8   Not all Retailers participate in Recommended Retailer eGift Card. The Retailers who participate in the Recommended Retailer eGift Card are subject to change from time to time.

6. Prezzee Smart eGift Card

6.1   The Prezzee Smart eGift Card allows users to buy and send a non-reloadable value onto the Prezzee Smart eGift Card which can be swapped for another or multiple Retailer eGift Card(s) available through the Prezzee Service for the same amount. If you purchase multiple Prezzee Smart eGift Cards on a single day, the total amount that you load on all the cards may not exceed $10,000. There are no fees associated with the Prezzee Smart eGift Card. Prezzee Smart eGift Cards are not redeemable for cash and no refunds will be provided for Prezzee Smart eGift Cards (except as required by law).

7. Payment Options

7.1   Accepted forms of payment are debit and credit cards approved by Prezzee, for example Visa, MasterCard, American Express, JCB and PayPal. Prezzee reserves the right to make changes to the payment methods available for use without notice. eGift Cards may not be purchased with cash. Unless indicated otherwise, the purchase of eGift Cards will be fully billed at the time the eGift Card is purchased by you. Prezzee uses a third-party PCI compliant payment processor and we do not hold any financial information. If your payment cannot be verified, is invalid or otherwise unacceptable, your order may be suspended or cancelled automatically. Any problems encountered in the processing of your order are not the responsibility of Prezzee.

8. Why do I see an extra $1 on my statement?

8.1   When you attempt to store a card to be charged later, our payment processor may send over a request to your issuing bank for either a $0 or a $1 authorization to verify that the card is issued and the bank will allow it to be authorized. Our payment processor will first attempt a $0 authorization. If the $0 authorization fails, they will then attempt a $1 authorization. Regardless of whether or not the authorization is accepted or declined, we will reverse the amount immediately thereafter it is charged. Some people may still see an authorization for $1 on their credit card statement. The important thing to remember is that this is not a charge, and it will disappear from your statement. Depending on the bank, it will be removed anywhere from a few minutes to a few weeks. 

9. eGift Card Activation

9.1   All eGift Cards sold via our Services are activated at time of purchase. Activated eGift Cards will be available within approximately 30 seconds however additional time may be required for certain activations and are subject to each Retailer's own terms and conditions regarding activations. If your eGift Card has not been activated within five minutes of purchase, please contact us at USAhelp@prezzee.com. In rare cases it may take up to 24 hours for activation to occur, we appreciate your patience.

10. Cancellations; Returns

10.1   Please choose your eGift Card carefully as we do not allow exchanges or offer refunds on eGift Cards. 

10.2   Prezzee is not responsible for the refund of the purchase price or return of any products purchased from Retailers. 

11. Lost or Stolen Gift Cards

11.1   Safeguard your eGift Card as it has value. eGift Cards that are lost, stolen or used without authorization will not be replaced or refunded. If you lose your mobile device please contact us immediately so we can attempt to put a hold on your account. If someone without authorization has partially or fully redeemed your eGift Card(s)  while your mobile device is lost or stolen, Prezzee shall not be liable.

12. Your eGift Card, your responsibility

12.1   You are responsible for the use and safety of your eGift Card. Protect your eGift Card information by viewing it in privacy to ensure no one views and records your eGift Card information. We strongly encourage all users to have a passcode on your mobile device.

13. Errors

13.1   Prezzee attempts to be as accurate as possible in providing Services, however sometimes errors may occur. We do not represent or warrant that any description, eGift Card, Retailer or pricing information displayed on our Service is accurate, complete, reliable, current or error-free. In the event of an error caused by us, we will attempt to correct it as quickly as possible and revise your order accordingly.

14. Excluded Users and Territories

14.1   You are not permitted to purchase products or services from Prezzee if you are:

   (a) Located in, under the control of, a national or resident of any country to which the United States has embargoed goods or services.

15. Contact Us

15.1   Should you have any questions or concerns regarding these Terms, our Services or require assistance please contact us at  USAhelp@prezzee.com or by Phone: +1 (855) 929 3700.